TYRE PROTECTION PLAN (TPP)
TPP now covers both Singapore and Malaysia!
Tyre Protection Plan (TPP) is City Tyre Auto’s comprehensive warranty program offered with every purchase of participating consumer tyres from City Tyre Auto Pte. Ltd. (CTA) in Singapore or Hawk Tyre Service Sdn Bhd (HTS) in Malaysia.
City Tyre Auto Pte. Ltd. (CTA) and Hawk Tyre Service Sdn Bhd (HTS) will provide repairs for all damages that occur under normal driving conditions in Singapore and Malaysia respectively.
In the event that the damage is beyond repair, a new tyre will be replaced at no extra cost!
Eligibility:
- All consumer tyres from participating brands purchased and installed from CTA or HTS will be enrolled into the program.
- Only registered passenger cars for private use – excludes vehicles registered for commercial use and taxis.
- Claims are only applicable for damages that occur under normal driving conditions within Singapore or Malaysia, and must be for the same vehicle number plate as reflected in the invoice.
- The damaged tyre must, in the sole determination of CTA and/or HTS, be in an unrepairable state and meet the claim requirements.
- Claim date and mileage must be within the specified period, mileage limit, and above the minimum tread depth (if any), as defined by the participating brand’s claim requirements, whichever comes first.
Claim Requirements:
*whichever comes first
Claim Amount (excluding Goodyear):
Case Scenarios (Bought in 
SG, Claim in SG):
-
Customer purchased from CTA Outlet in Singapore:
225/45R18 Michelin Pilot Sport 5
SGD250/pc stated on Invoice
Drove for 2 months and 2,000km.
According to the “Claim Amount” table above, they are entitled to a FREE replacement (if deemed unrepairable by CTA).
Total amount payable: SGD25 NETT for fitment & balancing.
-
Customer purchased from CTA Outlet in Singapore:
225/45R18 Michelin Pilot Sport 5
SGD250/pc stated on Invoice
Drove for 4 months and 2,900km.
Customer must TOP UP 30% of the tyre price + fitment fee.
Total amount payable: SGD75 NETT (30% of SGD250) + SGD25 NETT = SGD100 NETT
Case Scenarios (Bought in SG, Claim in 
MY):
- Customer purchased from CTA Outlet in Singapore:
225/45R18 Michelin Pilot Sport 5
SGD250/pc stated on Invoice
Drove for 2 months and 2,000km.
Car got a puncture in Malaysia and drove to HTS Outlet for claim.
According to the SG “Claim Amount” table above, they are entitled to a FREE replacement.
Total Amount Payable: RM50 NETT (Installation Fee)
- Customer purchased from CTA Outlet in Singapore:
225/45R18 Michelin Pilot Sport 5
SGD250/pc stated on Invoice
Drove for 4 months and 2,900km.
Car got a puncture in Malaysia and drove to HTS Outlet for claim.
According to the SG “Claim Amount” table above, customer must TOP UP 30% of the tyre price + fitment fee.
Total Amount Payable:
SGD75 (30% of SGD250) converted to RM247.50 (SGD1=RM3.30)
+ RM50 NETT (Installation Fee)
= RM297.50 NETT
Case Scenarios (Bought in MY, Claim in SG):
- Customer purchased from HTS Outlet in Malaysia:
225/45R18 Michelin Pilot Sport 5
RM850/pc stated on Invoice
Drove for 2 months and 2,000km.
Car got a puncture in Singapore and drove to CTA Outlet for claim.
According to the MY “Claim Amount” table listed here, they are entitled to a FREE replacement.
Total Amount Payable: SGD25 NETT (Installation Fee)
- Customer purchased from HTS Outlet in Malaysia:
225/45R18 Michelin Pilot Sport 5
RM850/pc stated on Invoice
Drove for 4 months and 2,900km.
Car got a puncture in Singapore and drove to CTA Outlet for claim.
According to the MY “Claim Amount” table listed here, customer must TOP UP 30% of the tyre price + fitment fee.
Total Amount Payable:
RM255 (30% of RM850) converted to SGD77.27 (SGD1=RM3.30)
+ SGD25 NETT (Installation Fee)
= SGD102.27 NETT
FAQ:
- What tyre brands are covered?
Goodyear, Michelin, Pirelli, Hankook, Nexen and Triangle passenger car tyres:
- Purchased from City Tyre Auto Pte. Ltd. (CTA)
- Listed clearly on the original purchase invoice
- Must register (Goodyear only) at Goodyear Singapore
- What types of damages are covered?
Road hazard damages that are beyond repair: punctures, cuts, bulges and/or impact under normal driving on maintained roads.
- What is the validity period?
- Goodyear: 12 months OR ≥ 5mm tread
- Others: 6 months OR ≤ 10,000km
Validity starts from the date on your Original Invoice.
- What items are not covered?
Towing, fitment and balancing charges are not covered and must be borne by the customer.
- What types of damages are not covered?
Collision, vandalism, misuse, fire, theft, or intentional mishandling.
- Can I claim if I lost my original receipt?
No. The original receipt and damaged tyre must be presented to process a claim.
- What documents are needed?
Original receipt of tyre purchase and the damaged tyre.
- Can I claim after 6 months?
Yes, if it’s Goodyear with more than 5mm tread.
No, for other brands – claim must be within 6 months of purchase.
- Can I change to a different brand/model?
Only same brand and model allowed. If unavailable, you may switch with a top-up. No refund if replacement is cheaper.
- Can I claim at other shops?
No. Claims must be made at City Tyre Auto outlets only.
- Can I claim my damaged tyre in Singapore and Malaysia?
Yes you can! Only participating brand tyres purchased from either City Tyre Auto Pte. Ltd. (“CTA”) or Hawk Tyre Service Sdn Bhd (“HTS”) Outlets is eligible for the claim! - Where can I go to for my claim?
You can head to any of the following Outlets:
i. Singapore
CTA Outlets (https://citytyre.com.sg/locate-us/)
ii. Malaysia
HTS Outlets (https://www.hawktayar.com.my/pages/contact-us) - How much can I claim?
a. Tyres purchased in Singapore, please refer to the Claim Requirements & Amount (https://citytyre.com.sg/tyre-protection-plan/)
b. Tyres purchased in Malaysia, please refer to the Tyre Rebate Chart (https://www.hawktayar.com.my/pages/tyre-protection-plan) - Are there any installation fees?
a. Yes, there is an installation fee of SGD25 NETT per tyre for claims done in Singapore.
b. Yes, there is an installation fee of RM50 NETT per tyre for claims done in Malaysia. - Are there any other terms & conditions?
All prevailing Terms & Conditions stated on both websites applies and subjected to change without prior notice. - What document needed for claim process ?
Respective country’s official invoice must be produced for the claim. - Can I choose to use MY or SG rate to claim?
Cannot, rates are fixed according to the above terms and conditions. - What number can I contact if I need more info in both countries?
Singapore: +65 8799 7587
Malaysia: +60 18-663 8899
Or visit your nearest outlet:
i. Singapore
CTA Outlets (https://citytyre.com.sg/locate-us/)
ii. Malaysia
HTS Outlets (https://www.hawktayar.com.my/pages/contact-us) - What types of damages are covered by Tyre Protection Plan?
The Tyre Protection Plan will cover the road hazard damages that are beyond repair such as puncture, cut, bulge or impact during the course of normal driving on a maintained road. - What if the claimed tyre is out of stock or not available in the respective country?
Similar alternative brands and models may be offered with a top-up if not available. No refund for cheaper alternatives.
Terms & Conditions:
-
Tyres damaged due to the following are excluded:
- Road accident
- Driving under influence of alcohol
- Racing on roads or tracks
- Intentional mishandling, fire, vandalism, or theft
- Wilful damage
- CTA and/or HTS will determine whether the tyre is unrepairable.
- CTA and/or HTS decision is FINAL and CONCLUSIVE.
- Repairable tyres must be paid for by the customer.
- If unrepairable, CTA and/or HTS will replace the tyre with the same size and pattern (if available). Alternate brands may be offered with a top-up if not available. No refund for cheaper alternatives.
- An installation fee of $25 NETT per tyre applies to all claims.
- All towing, balancing and alignment costs are customer’s responsibility.
- Replacement tyres are not eligible for future TPP claims.
- No claim without proof of purchase.
- CTA and/or HTS may update the TPP policy without prior notice.
